FAQs

M+Co PROPERTY

Our online store is accessible 24/7. Orders are processed Monday to Friday during business hours.

Our showroom is located at 13 Roper St, Moorabbin VIC 3189 and open from

-       Monday - Wednesday by appointment only

-       Thursdays & Fridays 3:00-7.00pm

-       First Saturday of every month: 9:00am-2:00pm

Please email sales@mcoliving.com.au to make an appointment.

Yes, our Moorabbin showroom is direct-to-public. Please refer to showroom opening hours for more information.

Trade Customers have complete access to our products and can contact sales@mcoliving.com.au for any product enquiries. Trade Customers can visit the Moorabbin showroom by booking a phone appointment or visit our online store.

For the health and safety of our employees, store visitors and the broader community, we are following the Australian Government Guidelines. Learn more here.

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The online store accepts Visa, Mastercard & After Pay.

The Melbourne showroom accepts Visa, Mastercard, and Eftpos.

You can email sales@mcoliving.com.au to enquire about a particular product or to organize a showroom appointment.

All orders must be placed online or in person at our showroom.

No. Unfortunately as stock is limited and we have high demand, we are unable to place holds on products. Please purchase in-store or order online to secure your item.

Warranty

We offer a 12 month warranty on all of our products. Further details are available in our T&Cs.

Freight & Collection

Delivery charges vary depending on your order (including size and weight) and delivery location.

An indication of minimum costs and lead times are available here. For the online store, costs are provided at the checkout and if purchasing at the Moorabbin showroom, a transportation quote will be provided when purchasing.

This depends on the destination. Please refer to our delivery page for estimated timings.

As all our products are in stock and ready to ship, Melbourne metro turnaround is within five business days. For large items, you will be contacted by our Customer Care team the day prior to confirm delivery. 

Delivery times for interstate metro areas is between 5-10 business days. You will be contacted by our 3rd party transport company the day prior to confirm delivery. 

Please note there may be some delays to our usual lead times during major sale periods.

Unfortunately, we cannot guarantee a delivery date however, please note your preferred delivery date on your order and our Customer Care team will endeavour to make this happen. 

We do not offer Saturday collection or deliveries. 

We can hold stock purchased via the Moorabbin showroom for 30 days, however, are unable to do so for any longer.

In the case of holding stock for up to 30 days, all customers will need to make full payment at the time of order placement. 

We can deliver interstate. The freight charge for this can be obtained once at the online check out or in our showroom when the order is finalised. The cost varies based on delivery location, weight and volume of the order.

An installation service (unpack, assembly and rubbish removal) is available in Metro Melbourne. Please contact our Customer Care team to organise this via email customercare@mcoliving.com.au

Costs are subject to the number of items requiring assembly, delivery area, complexity of installation and resource required.

If the service is selected at the online check out or instore, a total delivery and installation cost will be provided prior to payment processing.

You are most welcome to collect your order. Contactless collection is available at our Moorabbin Showroom:  13 Roper St, Moorabbin 3189

If you would like to collect, just select "Free Pick Up" in the delivery field at checkout and specify your preferred collection date – we will then be in touch with you via email to confirm collection date and time.

Valid ID, such as an Australian driver’s license (with matching address as per your Sales Order) must be produced upon collection of goods from our showroom. 

Returns & Spare Parts

Please click here to learn more about our Returns process

We do carry some spare parts and will try to assist you. Please email customercare@mcoliving.com.au with your sales order number, a description of the part required and a photograph displaying the product with missing piece.  

Please note we cannot always assist with spare parts for sales items.  

All claims need to be processed and approved by M+Co Living before a refund can be given (and if deemed appropriate). Our Customer Care team will be in touch with you for further instructions. The refund process will take up to 5 business days from receipt of your item(s) being returned to our warehouse.

If transit damage occurs via our nominated transport carrier and freight has been charged by M+Co Living, we will resolve the issue with the carrier.

For items collected by the customer or customer’s nominated transport carrier, the customer will need to take necessary steps to resolve the issue directly with the carrier themselves. 

If you have further queries, please don’t hesitate to contact us at info@mcoliving.com.au